1 Eligibility
1.1 Any individual may act as a referrer, subject to the following:
(a) Existing Letio Ltd clients may select either reward option under Clause 4.1;
(b) Non-clients may only receive the John Lewis voucher reward under Clause 4.1(a), as fee credits can only be applied against active service agreements;
(c) Corporate referrers (letting agents, property management companies, or similar businesses operating in the property sector) are excluded unless expressly agreed in writing by the Company.
1.2 Employees, contractors and their immediate families are excluded.
1.3 Self-referrals or referrals of any property in which the referrer has a direct or indirect ownership or management interest are void.
1.4 A referrer may submit up to 5 eligible referrals per calendar year. Each referral must be a genuine introduction to an individual with whom the referrer has a pre-existing personal or professional relationship.
1.5 Systematic solicitation, cold-calling, mass marketing, or obtaining referrals through commission-sharing or payment arrangements is prohibited.
1.6 Non-client referrers are subject to identity verification before any reward is issued. The Company reserves the right to request proof of identity (passport/driving licence), proof of address (utility bill, bank statement dated within 3 months), and evidence of genuine relationship with the referee.
1.7 The Company may reject referrals where it reasonably suspects:
(a) the referrer and referee are not genuine parties;
(b) the referral was obtained through inappropriate means;
(c) the referrer is engaged in systematic referral solicitation; or
(d) the referral forms part of a commercial lead-generation activity.
1.8 New Landlord Requirement
A referral will only be eligible where, at the time the referral is submitted, the referred landlord is not already known to the Company. A landlord will be considered already known to the Company if they are an existing or former client, have previously contacted or been contacted by the Company, have previously discussed or enquired about the Company’s services, or are already recorded in the Company’s CRM, enquiry records or deal pipeline.
Referrals relating to landlords already known to or previously dealt with by the Company will not qualify, even if the landlord subsequently instructs the Company and a tenancy commences.
2 Consent & Data Protection
2.1 By submitting a referral, the referrer warrants that:
(a) the referee has given explicit consent for their contact details to be shared with the Company;
(b) the referrer has a genuine prior personal or professional relationship with the referee; and
(c) the referral was not obtained through inappropriate solicitation, payment, or inducement.
2.2 Personal data will be processed in accordance with UK GDPR and the Company’s privacy policy.
2.3 The Company may contact both parties about products or services that may be of interest; either party may opt-out at any time.
3 Qualifying Transaction
3.1 Subject to the referee satisfying the New Landlord Requirement in Clause 1.8, the referee must:
(a) enter into a Let Only, Letting Lite, Property Management Only or Fully Managed Agreement (“Service Agreement”) with the Company in respect of a single residential property (“Qualifying Property”);
(b) grant a residential tenancy agreement for the Qualifying Property, with the tenancy commencement date (“Tenancy Start”) serving as Day 0 for all time-based conditions below;
(c) ensure that the first two (2) consecutive monthly rent payments are received in cleared funds by the Company’s client account after Tenancy Start, thereby covering the Company’s marketing and onboarding costs; and
(d) comply with all statutory landlord obligations (EPC, Gas Safety, EICR, Right-to-Rent, deposit registration, Awaab’s Law, etc.).
3.2 If the tenancy ends for any reason, or rent arrears exceed fourteen (14) days, before the second cleared rent payment is received, no reward becomes payable.
3.3 Each landlord/referee may generate one (1) reward only, regardless of the number of properties subsequently instructed.
4 Referral Reward
4.1 Amount & Options. Upon successful qualification under Clause 3, the referrer may choose one of the following rewards:
(a) A John Lewis e-voucher with a face value of £150.00 (including VAT); or
(b) A credit equivalent to one month of the Service Agreement management
fee (including VAT) applicable to the referrer’s property, calculated as follows:
(i) Let Only: 1/12th of the annual management fee
(ii) Letting Lite: 1/12th of the annual management fee
(iii) Property Management Only: 1/12th of the annualized management
fee based on 6-month billing cycle
(iv) Fully Managed: 1/12th of the annual management fee
The credit will be applied against the referrer’s next scheduled payment(s).
For the avoidance of doubt, fee credits under option (b) are not subject to any minimum value and will reflect the actual monthly fee applicable to the referrer’s property.
4.2 Eligibility & Selection.
(a) Any individual may participate as a referrer, subject to Clause 1.
(b) Non-client referrers may only select option (a) [John Lewis voucher],
as they have no Service Agreement against which a credit can be applied.
(c) Existing Letio clients may select either option (a) or (b).
(d) The referrer must indicate their preferred reward option at the time
of submitting the referral form.
(e) If no selection is made, the Company will default to option (a).
(f) Important note for Letting Lite clients: Fee credits under option (b)
can only be applied against active service agreements. If you do not have
an ongoing service or instruct another property within 12 months of the
credit being issued, the credit will expire unused. Letting Lite clients
are therefore advised to select the John Lewis voucher option unless they
anticipate instructing additional properties.
4.3 Timing. The reward is issued within thirty (30) days after the second
cleared rent payment referenced in Clause 3.1(c).
4.4 Nature of Reward & Application.
(a) John Lewis vouchers are subject to the issuer’s terms and conditions,
are non-transferable, cannot be redeemed for cash, and are delivered
electronically to the email address provided.
(b) Fee credits are non-transferable, cannot be redeemed for cash, and
expire twelve (12) months after issue if not fully utilized.
(c) Credit Application by Service Type:
(i) Let Only: Applied to the next annual fee invoice, reducing the
amount due.
(ii) Letting Lite: If the referrer instructs another property or
upgrades to a different service within 12 months, the credit
is applied to that agreement; otherwise, the credit expires.
(iii) Property Management Only: Applied to the next 6-monthly payment,
with any excess carried forward to subsequent payments.
(iv) Fully Managed: Applied to reduce the next scheduled monthly
installment(s) until fully utilized.
(d) If a referrer terminates their Service Agreement before a fee credit
is fully utilized, any unused credit balance will be forfeited unless
otherwise agreed in writing.
4.5 Voucher Delivery & Substitution.
(a) John Lewis vouchers will be delivered electronically within the
timescale set out in Clause 4.3.
(b) The Company is not liable for vouchers lost, delayed or undelivered
due to incorrect contact details provided by the referrer.
(c) In the event that John Lewis vouchers become unavailable, the Company
reserves the right to substitute vouchers of equivalent value from an
alternative high-street retailer of comparable standing.
5 Disqualification & Claw-Back
5.1 The Company may withhold, offset or reclaim the reward if:
(a) false, incomplete or misleading information was supplied;
(b) the tenancy ends for any reason or rent arrears exceed fourteen (14) days within the first six (6) months after Tenancy Start;
(c) the referrer or referee breaches anti-money-laundering or anti-bribery legislation;
(d) any other material breach of these T&Cs is identified; or
(e) the aggregate value of rewards issued to a single referrer in any 12-month period exceeds £1,000 and the Company is unable to complete satisfactory identity verification checks.
6 Scheme Changes & Termination
6.1 The Company reserves the right to amend, suspend or terminate the scheme at any time without prior notice.
6.2 Changes will not affect referrals already confirmed as eligible before the date of amendment.
7 Liability Limitation
7.1 Nothing in these T&Cs limits liability that cannot be excluded by law.
7.2 Subject to clause 7.1, the Company shall not be liable for any loss or damage arising out of or in connection with the scheme.
8 Governing Law
8.1 These T&Cs are governed by, and construed in accordance with, the laws of England and Wales, and the parties submit to the exclusive jurisdiction of its courts.
9 Right to Cancel (Cooling-Off)
9.1 If the referrer is acting for purposes wholly or mainly outside their trade, business or profession, they may cancel their participation in the scheme within fourteen (14) days of accepting these T&Cs (“Cooling-Off Period”) without giving any reason and without incurring any penalty.
9.2 To exercise the right to cancel, the referrer must notify the Company in writing (email is sufficient) before the Cooling-Off Period expires.
9.3 If the referrer cancels, any pending reward will be withdrawn and no fee or charge will be applied.
10 Transparency of Charges
10.1 No entry fee is payable to participate in the referral scheme.
10.2 The referrer will not be liable for any costs or deductions other than those expressly stated in these T&Cs or in their existing Management/Let-Only Agreement with the Company.
11 Complaints & Redress
11.1 Should you have a complaint regarding the scheme, please write to us at hello@helloletio.com.
11.2 We aim to acknowledge all complaints within three (3) working days and to issue a substantive response within fifteen (15) working days.
11.3 If you are not satisfied with our final response, you may refer the matter to The Property Ombudsman (TPO) or any other redress scheme to which the Company belongs. Details of how to do so are available on request.
12 Regulatory Compliance
12.1 The Company is a member of the PRS redress scheme and holds Client Money Protection (CMP) through Money Shield.
12.2 Nothing in these T&Cs affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable legislation.
13 Tax Liability
13.1 Referrers are solely responsible for declaring and paying any tax arising from rewards received under this scheme.
13.2 The Company reserves the right to report voucher payments to HMRC where required by law.
13.3 The value stated in Clause 4.1(a) is inclusive of any VAT payable by the Company on the voucher purchase.
